Support Coordinator – The Way Back Service

The Way Back is a non-clinical support service, focused on providing practical psychosocial support to people experiencing a suicidal crisis or who have recently attempted suicide. Support is provided for up to three months and targets those at the highest risk through referrals following hospital presentations. The support is timely, meets individual needs, promotes resilience and strengths and is complementary to clinical needs.Accountabilities – Roles and ResponsibilitiesSupport Coordinators- The Way Back Service roleTo build a rapport while utilising a psychosocial approach to support people in need.To maintain a case load and comply with all KPI targets.Maintain relationships with Hospital and Health Services’ MH teams who are crucial partners in the delivery of Aftercare.Ensure all governance and reporting schedules are maintained.Joint management of intake processes and referral pathways.Provide collaborative client management with other staff as requiredReporting, Documentation and Teamwork Manage and maintain accurate client information and file notes and complete administrative and documentation tasks in a timely and accurate manner.Be actively responsible & participate in the collection of data for the purposes of monitoring, reporting and evaluation of TWB initiative.Actively participate in the monitoring and evaluation processes at a team and agency level to ensure effective administration of governance arrangements and positive client outcomes.Qualifications/ExperienceEducation and qualificationsQualifications in Human Services area e.g., Social Work, Nursing or OTMandatory requirements Hold and maintain a current Working with Children and NDIS Worker Screening check relevant to the State or Territory you work in and in line with the relevant legislation.Open C class driver’s licence. Essential skills, knowledge, and experience Experience working in mental health services and/or disability.Experienced & passionate about working in a team committed to making a positive change in the lives of people with severe mental illness.Demonstrated capacity to work independently and collaboratively within a team environment including being accountable for the effective delivery of The Way Back service and above average organisational skills.Highly developed communication skills (including written).Excellent interpersonal skills, and the ability to engage and walk along-side clients, service providers and the community that surround them.Skills in developing individual safety plans. Desired skills, knowledge, and experience Understanding of Disability Services Act (Qld 2006), Mental Health Act (2016) and Human Services Quality Framework.Demonstrated ability to professionally engage, liaise and network with stakeholders, build community relationships, and facilitate engagement with other service providers.Willingness to support complex clients with a range of issues.This a maximum term contract role, until 30 June 22. 74196 AUD Maroochydore 4558