headspace is Australia's National Youth Mental Health Foundation. Our mission is to deliver improvements in the mental health, social wellbeing and economic participation of young people aged 12 to 25 years.
We are looking for a Medical Receptionist for our new centre, headspace Strathpine opening later this year. The Medical Receptionist is generally the generally the first point of contact with the public, responsible for greeting clients and centre visitors to provide exceptional customer service.
Reporting to the Practice Administrator, working as part of the practice administration and operations team, responsibilities include:
- providing information to young people and their families presenting to headspace, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
- answering phones, booking and confirming appointments, billing or closing completed appointments and preparation of new client files.
- Operation, maintenance and security of the filing system; ensure documentation relating to client files is accurately entered into the Medical Software system.
- Exercise confidentiality in regard to young people’s engagement and care with the service.
- Assist in the set up and pack up of the centre ensuring the rooms are left in a clean and tidy state at the end of each day.
- Assist in administrative functions for meetings and events, including scheduling, catering, and developing and disseminating agendas and minutes.
- Assist the Administration Officer to maintain accurate financial records including petty cash, expenditure, reconciliations and requests for reimbursement.
- Assist the Administration Officer to ensure adequate supplies of consumables, such as stationary, printer, and kitchen supplies.
You are welcoming and courteous, able to interact with a wide and diverse consumer group. You possess the following attributes:
- Demonstrated experience working in an administrative and/or reception role within a similar environment.
- Knowledge of the Medicare system, especially in relation to mental health services.
- Excellent organisational and time management skills.
- Ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines.
- Ability to work independently, with limited supervision.
- Strong customer service skills, particularly the ability to work with young people, and their friends and family.
- Exceptional interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences.
- Advanced computer skills including word processing, spreadsheets and database applications; demonstrated experience with the Microsoft Office Suite.
- Display high levels of professionalism, confidentiality and discretion.
- Positive and collaborative team player; strong attention to detail.
- Adaptability and flexibility to changing work environments and requirements.
- Hold or be able to attain a working with children Blue Card.
The following would be desirable:
- Experience in using Profile Medical Software
- Experience in the not for profit/non-government sector.
- Experience in the youth and/or mental health sector.
- A broad understanding of the mental health service system in Australia.
- A broad understanding of the challenges and experiences of young people in Australia, including specific community factors.
- Work in centre fitted with ‘intelligent’ ICT
- Be part of the opening team for headspace Strathpine
- Joining a positive, inclusive, values-focussed team culture.
- Opportunities to further your professional development.
- Building your professional network throughout headspace and other organisations.
- Salary packaging.
- Access to an Employee Assistance Program.
Be part of an exciting time of growth and opportunity in an organisation that you can be proud of being a part of.