Complex Support Coordinator

Responsible for direct specialised assessment and intervention to our service delivery to ensure safe and quality services to our clients with complex needs.Multifaceted role, providing support for complex case reviews and critical incident reviews as needed; driving continuous improvement and consistent high standards in service deliveryMarket leading, medium size not for profit specialising in disabilities and complex mental health supportsNo billable targetsThe OrganisationOpen Minds is an independent not-for-profit organisation that works with people to enhance their mental health and wellbeing, and provides community based support services to men, women and youth with mental illness, intellectual disability or acquired brain injury.Our Purpose is enabling an independent and positive future for people living with mental illness and disabilities. Open Minds is a values driven organisation, operating across Queensland and Northern NSW.The RoleReporting to the Manager Quality Practice and Specialist Services, you will join an accomplished team and undertake work contributing to Open Minds quality improvement, service planning training and business development activities.Key Duties include:Support Open Minds service delivery teams to understand and identify options to resolve complex service delivery issues, using a positive behaviour support framework.Provide support for complex case reviews and critical incident reviews as needed.Demonstrate understanding of professional/role scope and ability to identify and articulate areas of practice that are in and out of scope for skills/qualifications.Manage situations of conflict of interest in line with organisational policies, legislation and ethical frameworks.Work in accordance with Open Minds’ strategic direction and personal development plans.Be accountable for maintenance of professional knowledge and evidence-based practices in areas of service delivery relevant to the role.The role requires regular presence at various service and external locations and active engagement with other staff to ensure achievement of deliverables.What we offer:Competitive remuneration and option to salary sacrifice up to $15,900Strong leaders, who are passionate and foster great teams and drive engagementCulturally safe working environmentInvestment into your professional developmentOpportunity to work in a role where you really make a difference to people with people living with mental healthTo be considered for this role:Essential skills, knowledge and experience2+ years experience working in Mental Health Sector and/or Human Services, either a relevant tertiary qualification or working towards thisAbility to work independently, autonomously, collaboratively and apply business judgement.Excellent communication, negotiation and interpersonal skills with demonstrated capacity to build and maintain excellent internal and external stakeholder relationshipsKnowledge of the recovery oriented, strengths-based, client-centred and ethical decision- making frameworks.Demonstrated ability to write reports based on qualitative and quantitative outcomes.Desired skills, knowledge and experienceCurrent knowledge of NDIS and or other government fundingUnderstanding of relevant quality framework and legislation including Human Service Quality Framework, Disability Services Act (Qld 2006), NDIS Quality and Safeguarding Framework, Disability Services Act (2006), NDIS Act (2013), NDIS Rules, and Mental Health Act (2016)Current knowledge of policies, funding, processes including NDIA funded supportsKey RequirementsHold and maintain a current Working with children and Positive Disability Screening checkMaintain requirements of professional registrations, memberships and accreditations as required of your role- including CPD and supervision.Open C class driver’s licence AUD Woolloongabba 4102

Complex Support Coordinator

  • Responsible for direct specialised assessment and intervention to our service delivery to ensure safe and quality services to our clients with complex needs.
  • Multifaceted role, providing support for complex case reviews and critical incident reviews as needed; driving continuous improvement and consistent high standards in service delivery
  • Market leading, medium size not for profit specialising in disabilities and complex mental health supports
  • No billable targets

The Organisation

Open Minds is an independent not-for-profit organisation that works with people to enhance their mental health and wellbeing, and provides community based support services to men, women and youth with mental illness, intellectual disability or acquired brain injury.

Our Purpose is enabling an independent and positive future for people living with mental illness and disabilities. Open Minds is a values driven organisation, operating across Queensland and Northern NSW.

The Role

Reporting to the Manager Quality Practice and Specialist Services, you will join an accomplished team and undertake work contributing to Open Minds quality improvement, service planning training and business development activities.

Key Duties include:

  • Support Open Minds service delivery teams to understand and identify options to resolve complex service delivery issues, using a positive behaviour support framework.
  • Provide support for complex case reviews and critical incident reviews as needed.
  • Demonstrate understanding of professional/role scope and ability to identify and articulate areas of practice that are in and out of scope for skills/qualifications.
  • Manage situations of conflict of interest in line with organisational policies, legislation and ethical frameworks.
  • Work in accordance with Open Minds’ strategic direction and personal development plans.
  • Be accountable for maintenance of professional knowledge and evidence-based practices in areas of service delivery relevant to the role.

The role requires regular presence at various service and external locations and active engagement with other staff to ensure achievement of deliverables.

What we offer:

  • Competitive remuneration and option to salary sacrifice up to $15,900
  • Strong leaders, who are passionate and foster great teams and drive engagement
  • Culturally safe working environment
  • Investment into your professional development
  • Opportunity to work in a role where you really make a difference to people with people living with mental health

To be considered for this role:

Essential skills, knowledge and experience

  • 2+ years experience working in Mental Health Sector and/or Human Services, either a relevant tertiary qualification or working towards this
  • Ability to work independently, autonomously, collaboratively and apply business judgement.
  • Excellent communication, negotiation and interpersonal skills with demonstrated capacity to build and maintain excellent internal and external stakeholder relationships
  • Knowledge of the recovery oriented, strengths-based, client-centred and ethical decision- making frameworks.
  • Demonstrated ability to write reports based on qualitative and quantitative outcomes.

Desired skills, knowledge and experience

  • Current knowledge of NDIS and or other government funding
  • Understanding of relevant quality framework and legislation including Human Service Quality Framework, Disability Services Act (Qld 2006), NDIS Quality and Safeguarding Framework, Disability Services Act (2006), NDIS Act (2013), NDIS Rules, and Mental Health Act (2016)
  • Current knowledge of policies, funding, processes including NDIA funded supports

Key Requirements

  • Hold and maintain a current Working with children and Positive Disability Screening check
  • Maintain requirements of professional registrations, memberships and accreditations as required of your role- including CPD and supervision.
  • Open C class driver’s licence

Open Minds is a registered NDIS provider. Our team works to enhance mental health and wellbeing by delivering tailored supports to people living with mental ill health, disability or acquired brain injury.

www.openminds.org.au